Shipping & Returns
Standard Delivery: N1,250
Delivered within 1-3 working days from Monday-Friday (excluding public holidays)
Free when you spend N25,000 or more
Next Day: N2,000
Orders placed by 4pm Monday-Thursday, delivered next day.
Orders placed Friday, Saturday or by 4pm on Sunday, delivered on Monday.
Same Day: N3,000
Order before 12noon Monday-Thursday, delivered on the same day.
Orders placed after this time will be delivered on the next working day.
Standard Delivery: N2,500
Delivered within 3-5 working days from Monday-Friday (excluding public holidays)
Free when you spend N40,000 or more
Orders are processed and dispatched within 1-2 working days from payment confirmation. Standard deliveries are made using one of our trusted delivery partners – DHL or ACE. Once your order has been dispatched you will receive a shipping notification via e-mail with your tracking number – you should be able to track your order within 24 hours of receiving your tracking number.
Next Day and Same Day deliveries cannot be tracked; however, you should receive a call from the delivery partner once your order is on its way to you.
International delivery is also available on our website for small orders (up to 2.5kg); if you wish to place a large order, please send an email to email@example.com so we can find the cheapest shipping option for you.
Please find below our international shipping fees for orders up to 2.5kg:
UK – N5,000/£10
US/Canada – N6,000/$15
Europe – N7,500/€15
Rest of the World – N10,000/£20/25$/€30
All International orders are sent via DHL. Once your order has been dispatched you will receive a shipping notification via e-mail with your tracking number – you should be able to track your order within 24 hours of receiving your tracking number.
Orders are dispatched from our warehouse in Lagos, Nigeria within 2 working days and delivery typically takes 5 -10 working days; however, this may take longer depending on your location. If you have not received your order within 14 days, please contact us immediately by sending an email to firstname.lastname@example.org
A signature will be required upon receipt so please ensure that there is someone there to accept it. If you are not around to accept delivery of your parcel, a delivery card will be left for you to arrange a redelivery or collection.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Returns & Exchanges
We want you to be thrilled with your purchase but if you are not you can return any item within 10 days of receipt as long as it is unused and in its original packaging. A refund will be issued in form of a credit note to you within 2 working days of receiving the item. Original shipping fees are not refundable. If your return is due to a detective item or a mistake made by Scentimental, we will be responsible for shipping a replacement to you. Otherwise, return fees are to be covered by the customer.
If you need to return or exchange any item, please first send an email to email@example.com for approval. Products are accepted for refund or exchange if returned in approved and saleable condition within 7 days from when you received it. Please note that you are responsible for return shipping fees but exchanges will be shipped out to you free of charge. If the merchandise is returned damaged, the return will be rejected and sent back to the customer at your own cost.
Alternatively, you can opt to return your order in person to our office:
17b, John-Vic Igbonuago street, off Chris Madueke drive, Lekki Phase 1.
Please note that you cannot return or exchange personalized products.
If your package is lost in transit, we will do our best to assist you. We cannot be held responsible for packages once proof of delivery has been obtained.